Cancellation policy
Booking of our services does not automatically guarantee a reservation unless confirmed by deposit within one to two business days.
The cancellation fee policy will take effect once you submit your reservation. If the Booking cannot be confirmed for any reason, we will fully make a refund without any additional charges. We recommend each customer to fully read and review our cancellation policy well.
What can be refunded
Some tours/ treks may require a minimum number of participants and therefore the affected traveler will be fully refunded or may choose a similar tour product as a substitute. (This may however be under very rare circumstances) Note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
What cannot be refunded
Any person failing to appear on the day booked in will not be refunded because all hotel and tour schedules are arranged ahead of time.
No refund will be given for any portions of the tour/trek unused by the traveler after tour/ trek departure regardless of circumstances.
Confirmed treks/ tours cannot instantly be exchanged or refunded
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under "Special Notes." Please carefully review the "Special Notes" of your tour prior to booking. Please know that Tours4Fun will always adhere to individual tour policies when applicable.
Cancellation and Refund Policy
Cancellation within 6 days to the beginning of the tour/trek: Non-refundable
Cancellation within 7-15 days to the beginning of the tour/trek: 50%refund
Cancellation within 16-24 days to the beginning of the tour/trek: 75% refund
Cancellation within25 or more days to the beginning of the tour/trek:100% refund
The cancellation fees are based on the date we receive your signed Cancellation Form and travel service start date. The notification day and start days are not counted. For example, if the tour/ trek day is Jan 4th, we receive the official cancellation request on Jan 1st, it will be counted as 2 days prior to the tour/trek date. Therefore, if a tour/trek is scheduled to start within the next 6 days, we will not change client’s tour/ trekking date and will not offer a refund.
All bookings and cancellations must be made directly with Rwenzori Ranges Hikers Association or it authorized/ approved agents to avoid impersonation.
Bookings/ reservations will paid by wire transfer to the company bank account provided by the company authorized agent. In case of cancellation, refund will be via an authorized bank through wire transfer and any associated wire transfer. The transaction fee will be deducted from the overall refund amount.
Incase of single Day Tours/treks, cancellation should at least be in 7 Days in advance of the start date of the experience for a full refund.
How to Cancel a Reservation
Rwenzori Ranges Hikers Association will process your cancellation/refund request within one to seven business days. Rwenzori Ranges Hikers Association will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without email will not guarantee that your cancellation has been processed or acknowledged. Please make sure to email us for cancellation requests with your reservation number.
Contact Email: rwenzorihikers@gmail.com
Cell phone: +256-750767973
Amendment Fees:
Any changes made to a reservation after successfully submitting the order and 7 days before the tour starts for single day and 24 days before the tour/ trek starts for multi day tours will be subject to a minimum some Amendment Fee (per change) as determined by the reservations and later confirmed within one to two business days.
The following constitute as an amendment to a tour:
Removing / replacing a client
Changing pick up time or location
Adding / replacing a client
Changing guest name
Changing departure date
Changing tour
Changing itinerary